Privacy Policy

LearningCharger provides quiz-first CBSE learning services for students in Classes 9–12 and acts as the data fiduciary responsible for the processing described here. In this policy, “LearningCharger”, “we”, “us”, and “our” refer to the operator of learningcharger.com and the LearningCharger platform.

This policy applies to visitors, registered students, administrators, people who contact support, and users of related platform features. It should be read with our Terms of Service and Cookie Policy.

2.1 Account and profile information

• First and last name, email address, encrypted password, account role, account status, and subscription tier.
• Optional profile or avatar image and profile updates you submit.
• Password-reset tokens and timestamps used to complete account recovery.

2.2 Quiz and learning information

• Quiz attempts, selected answers, skipped and review-later questions, scores, accuracy, time spent, completion status, and results.
• Progress, mastery, weak-topic analysis, streaks, recommendations, leaderboard scores, and other activity generated through quiz use.
• Locally queued autosave information used to recover progress during temporary connectivity problems.

2.3 Doubts, reports, and support

• Doubt and question-report messages, reasons, status history, teacher replies, and administrative notes.
• Attached question, quiz, attempt and result identifiers; question snapshots; selected and correct answers; explanations; subject and chapter context.
• When a doubt is marked public, its question and answer may appear as a Common Doubt. We should not intentionally publish the student’s email or private account details with it.
• Contact-form name, email, subject, message, and support correspondence.

2.4 Subscription and transaction information

• Plan, billing cycle, subscription status, activation, expiry, cancellation, and related records.
• If paid checkout is enabled, a payment provider such as Razorpay processes payment credentials. LearningCharger may receive transaction identifiers and payment status, but should not receive or store complete card details.

2.5 Device, log, and analytics information

• Request timestamps, IP address where recorded by infrastructure, browser/device information, route and error logs, and security events.
• After analytics permission, Google Analytics may process page paths, approximate location, device/browser attributes, referral information, and pseudonymous identifiers.
• We configure Analytics without advertising personalisation or Google Signals and request IP anonymisation.

2.6 Optional or secondary features

If live-class functionality is used, Zoom-related meeting and attendance information may include participant name, email, join/leave activity, and meeting identifiers. Administrative uploads may contain quiz, question, image, class, subject, chapter, or topic information.

• Provide accounts, authentication, quizzes, autosave, results, history, dashboards, progress, doubts, reports, subscriptions, and support.
• Personalise practice recommendations and identify weak topics from quiz activity.
• Maintain platform security, detect misuse, investigate errors, prevent fraud, and protect users.
• Respond to contact, billing, privacy, grievance, and support requests.
• Operate optional analytics after consent to understand aggregate website usage and improve reliability and design.
• Maintain business, tax, transaction, audit, and legal records where required.

Depending on applicable law, processing may be based on consent, performance of requested services, legitimate and proportionate operational purposes, compliance with law, or other recognised grounds.

We do not sell personal information. We may disclose limited information to:

• Hosting and infrastructure providers that run the application, database, backups, security, and delivery systems.
• Google Analytics, only after analytics permission, for website measurement.
• Razorpay or another disclosed payment provider, if paid checkout is enabled.
• Email providers used for account, support, security, or service communications.
• Zoom, if a learner uses live-class functionality.
• Professional advisers, authorities, or counterparties when required by law, necessary for safety, or connected with a legitimate business transfer.

Some providers may process information outside the user’s state or country. Where required, we use contractual and organisational safeguards and limit transfers to what is needed for the service.

Leaderboards may display a learner’s name, avatar, score, rank, XP, or quiz activity to other platform users. Public Common Doubts may display the submitted doubt and teacher response without intentionally displaying private contact details.

6.1 Retention criteria

• Account, quiz, result, progress, and support data are generally retained while an account remains active and until deletion is requested or the information is no longer needed.
• Contact messages are retained while a request is handled and for a reasonable period for follow-up, abuse prevention, and record keeping.
• Technical and security logs are retained according to operational log rotation, investigation, backup, and security needs.
• Subscription and transaction records may be retained longer when required for accounting, tax, fraud prevention, dispute resolution, or legal compliance.
• Backups may retain deleted information temporarily until the applicable backup cycle expires.

6.2 Security

We use access controls, encrypted network transport, password hashing, restricted administrative access, backups, logging, and other organisational and technical measures designed to protect information. No online service can guarantee absolute security.

6.3 Personal-data incidents

If a personal-data breach occurs, we will investigate, limit harm, preserve relevant records, and provide notifications to affected users and authorities when required by applicable law.

Subject to applicable law and verification, you or an authorised guardian may request:

• Access to a summary or copy of relevant personal information.
• Correction, completion, or updating of inaccurate information.
• Deletion of an account and associated information, subject to legal and operational exceptions.
• Withdrawal of optional Analytics permission through Cookie Settings.
• Information about processors or recipients where legally required.
• Grievance redressal and escalation of unresolved privacy concerns.
• Nomination or other rights that become applicable under Indian data-protection law.

Requests can be sent to support@learningcharger.com. We may ask for reasonable verification before acting. We aim to acknowledge requests promptly and respond within the period required by applicable law.

We may update this policy when the product, providers, or legal requirements change. Material changes will be reflected by updating the date above and, where appropriate, providing an in-product or email notice.

For privacy questions, rights requests, complaints, or concerns about a child’s account, contact:

Please use “Privacy Request” or “Privacy Grievance” in the subject line and include enough detail for us to investigate. If a grievance is not resolved, you may have the right to use remedies available under applicable law.